Updated: 12/4/20
LOST PACKAGE INSTRUCTIONS: NOTE: We are not responsible for lost or stolen packages, that are supposed to be delivered by the United States Postal Service.
LOST DOMESTIC USPS PACKAGES: For any package sent via USPS we always send an email and include the customers tracking number for your convenience when we send your package. We always suggest you contact your local Post Office first in case it was delivered to a different address by mistake, as this has happened. (Example: You live in an apartment complex and your package got delivered to a different apartment by mistake or to the front desk of your building). It is also possible the Post Office may have found you not home or on vacation and it is on hold at the Post Office for you.
The reliability of the USPS has been unreliable in some areas and during holidays and busy times of the year and especially during COVID virus spikes or natural disasters, there may be delays in getting your mail delivered in a timely manner. It is up to you whether you chose First Class Mail, Priority Mail or a different type of delivery altogether such as UPS or FEDEX.
So, please check first with your local Post Office before you call us to report a lost package, as you must do you due diligence before we can place a claim in to the USPS for a Lost Package and obtain reimbursment. We may also need to get some information from you to complete the claim to file. We cannot reimburse you until we receive reimbursement from the USPS.
If your package is still missing after you have contacted your local Post Office, then you may contact us and we will file a Claim for a Lost Package, please see the time table below from USPS.
Below is the Domestic Lost Mail or Package Time Table for filing a Claim *(Direct from USPS Website)
Filing a Claim for Lost Mail or Packages
| Service | File After | File Before |
|---|---|---|
| Priority Mail Express® | 7 days | 60 days |
| Priority Mail Express COD | 15 days | 60 days |
| Priority Mail® | 15 days | 60 days |
| Insured Mail | 15 days | 60 days |
| Collect on Delivery (COD) | 15 days | 60 days |
| Registered Mail® & Registered COD Mail | 15 days | 60 days |
| APO/FPO Priority Mail Express Military® Service | 21 days | 180 days |
| APO/FPO/DPO Insured Mail, Registered Mail (Priority Mail, First-Class Mail, First-Class Package Service – Retail, SAM, or PAL) | 45 days | 1 year |
| APO/FPO/DPO Insured Mail (Surface only) | 75 days | 1 year |
LOST INTERNATIONAL USPS PACKAGES: For any package sent via USPS International we always send an email and include the customers tracking number for your convenience when we send your package. We always suggest you contact your local Post Office first in case it was delivered to a different address by mistake, as this has happened. (Example: You live in an apartment complex and your package got delivered to a different apartment by mistake or to the front desk of your building). It is also possible the Post Office may have found you not home or on vacation and it is on hold at the Post Office for you. We also cannot track your package once it leaves the US and we have no idea how long your package may stay in customs before it will be sent on to you.
We always send your package as a GIFT and list it as a RELIGIOUS ITEM and we must list all the items of the package on the Customs Form that accompanies the package and the amount of the items. Unless you specify that the items are for MERCHANDISE TO BE SOLD. The customer is always responsible for all fees and tariffs that may be incurred in your country. If you are a seller this may hold up your package if you do not have noted (FOR SALE) on your package, as in some countries this may hold up your package. Be sure to check on the proper regulations in your country to make sure you will receive your package in a timely manner. This is not our job it is yours.
So, please check first with your local Post Office before you call us to report a lost package, as you must do you due diligence before we can place a claim in to the USPS for a Lost Package and obtain reimbursment. We may also need to get some information from you to complete the claim to file. We cannot reimburse you until we receive reimbursement from the USPS.
If your package is still missing after you have contacted your local Post Office, then you may contact us and we will file a Claim for a Lost Package, please see the time table below from USPS.
Below is International Lost Mail or Package Time Table for filing a Claim *(Direct from USPS Website)
Filing a Claim for Lost Mail or Packages
| Service | File After | File Before | Other Restrictions |
|---|---|---|---|
| Global Express Guaranteed® (GXG®) | 3 days | 30 days | Inquiries cannot be processed online. Call 1-800-222-1811.
Customers will need a 10-digit GXG tracking number which starts with either “82” or “83” and the GXG Air Waybill (PS Form 11FGG1) as evidence of mailing. |
| Priority Mail Express International® (PMEI) | 3 days | 90 days | Online inquiries can only be initiated by the U.S. sender. |
| PMEI with Money-Back Guarantee | 3 days | 30 days | 3–90 days to submit an inquiry for loss, damaged, or missing contents |
| Priority Mail International® | 7 days | 6 months | Online inquiries can only be initiated by the U.S. sender |
| Registered Mail® | 7 days | 6 months | Online inquiries can only be initiated by the U.S. sender |
| First-Class Mail International® | – | – | Inquiries are not accepted for ordinary letters sent without Registered Mail service. |
| First-Class Package International Service® | – | – | Inquiries cannot be processed online for ordinary parcels sent without Registered Mail service. |